The job of a pet groomer is to bathe, brush, trim and provide other grooming services for domestic pets, usually dogs and cats. A professional pet groomer does much more than just keep our pets looking and smelling nice. A pet groomer can be an important member of a pet's healthcare team by discovering potential problems early, such as ear infections, skin abnormalities or tooth decay.
Typical Tasks: The groomer shall be responsible for, but is not limited to the following:
- Customer Service
- Get to know the client’s story; make your interactions relational, and not transactional.
Bathing and Grooming
Shampoos the animals to ensure their coats are clean and smelling fresh
Provides hair cutting services based on the animal’s breed type and client preference
Trims nails in order to make them blunt
Brushes animal’s coat/fur in order to diminish knots and shed loose fur
Cleans ears and check/expresses anal glands for general health care maintenance
3.Overall Body Checks
Checks the animal’s whole body in order to be able to alert the clients of any outward signs that the dog may need to be seen by the healthcare team
4.Cleaning and Maintenance
Maintains a clean and safe workspace for all clients and employees
Handles client relations when needed and provide excellent customer service
Is knowledgeable about current grooming practice
Effectively operates computer scheduling software
6. Time Management
Efficiently provides and completes grooming services within a structured time frame for client convenience.
May offer a time guarantee
7. Attends all staff and training meetings, reads company email and newsletter
8. Completes other duties as needed
Knowledge, Skills, and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required of the job.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring – Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action.
Service Orientation – Actively looking for ways to help people.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Arm-Hand Steadiness – The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Qualifications: In order to be eligible for the groomer position, applicants must adhere to the following:
At least 6 months of grooming experience (job shadowing and internships are acceptable)
Pass a drug screen test
Pass a criminal background check
Be able to, on occasion of need, lift at least forty pounds of weight
Reports to: Owner, Dog House Supervisor and other Management team members
Works most closely with: Bather, Grooming Team and Dog House associates
Equipment utilized: High Velocity dryers, circular dryers, clippers, blades, etc.
Working condition considerations: On feet walking and standing 95% of working time, noisy working conditions, requires bending, stooping, and lifting
Common hazards: Animal-related hazards such as bites, scratches, zoonotic illness transmission, and working with sharp objects such as scissors