Dog House Technician
Summary: The Dog House technician (DHT) must perform many important tasks such as care and treatment for animals in an outpatient capacity, oversee daycare, oversee dog park activity and maintenance, participate in rehabilitation services, and assist the grooming department with fractious pets. Customer service is an equally important responsibility which includes answering phone calls, greeting clients at the front desk, checking in grooming and day care appointments, and responding to customer inquiries during the pet’s stay. Furthermore, the DHT is expected to perform general cleaning duties and occasionally provide miscellaneous support to the veterinarians and other staff members.
Typical Tasks: The DHT shall be responsible for, but is not limited to the following:
Customer Service and Reception
Interacts positively and professionally with clients, patients, and veterinarians to ensure positive client experiences
Exceeds client expectations by being effective and efficient regarding outpatient care.
Get to know the client’s story; make your interactions relational, and not transactional.
The ability to handle cash, credit cards, check, and CareCedit.
Obtain educational information about preventative care (ex. What vaccines are for, HW and flea and flea/tick products we carry, etc.)
Restrains animals in order to effectively perform healthcare tasks such as draw blood.
Performs or assists with blood draws (jugular, front leg, and back leg), fecals, and so forth for examination and analysis.
Prepares cytologies, fecals, etc. and labels samples for laboratory testing.
Conducts client call backs to alert clients of negative test results.
Running and reading fecal smears.
Placing Butterfly catheters.
3. Examination and Treatment
a. Conducts ear cleaning, nail trims, anal gland expressions, and so forth to provide general patient health care.
b. Performs animal grooming duties such as bathing, brushing, cutting nails, assisting with anal gland expressions, and cleaning ears to ensure proper maintenance of patients
c. Prepares and administer medications, vaccines, serums, SubQ fluids and SubQ injections or treatments as directed by veterinarians.
d. Takes animals outside for consistent potty breaks in all weather conditions so they are comfortable in the daycare environment and assuring cages are clean at all times
e. Properly dealing with all kinds of temperaments (i.e. fractious, content, etc. )
f. Performs and assist with underwater treadmill and rehab as needed, including maintaining the treadmill, monitoring patients while in treadmill, and reading DVM instructions.
g. Cleans messes when necessary to provide a safe and healthy clinic and play yard environment.
h. Keep exam rooms stocked with supplies.
i. Develop skills by completing mastery levels
4. Office Management
Conducts charges to ensure the hospital is being paid properly for services provided and checks clients out
Accurately and honestly charting in medical documents on paper and in Inifinity program
Answers and directs phone calls, discusses results with clients, and schedules appointments
Utilizes Message Center to pass along messages from clients to the doctors and vice versa.
Utilizes health care plans in the hopes that payments will be more feasible for clients to manage
Fills medications to ensure prescriptions are sent to the pharmacy, create written script for DVM to sign when needed, or call medications into off-site pharmacy.
Discharges grooming and rehab patients and discusses post visit care instructions with clients.
5. Day Care
Performs facility laundry and cleaning; organizes, maintains, and disinfects animal quarters, such as play areas, pens, cages and equipment to maintain a clean and healthy healthcare environment. This includes vacuuming, mopping, changing garbage, dusting, following a daily cleaning list and anything else requested.
Unloads, stocks, and stores animal food and supplies so the waiting room is fully stocked and clients can see that their food is available for them
6. Assist Groomer
Assist groomer with holding pets for grooming including but not limited to: bathing, brushing, hair clipping, nail trims and/or anal glands.
7. Attends all staff and training meetings
8. Completes other duties as needed to keep a clean and safe working environment.
Knowledge, Skills, and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required of the job.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring – Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action.
Service Orientation – Actively looking for ways to help people and animals, and confidently executing those action plans.
Oral Expression – The ability to communicate information and ideas to one or more persons at a time in speaking so others will understand.
Multi-tasking- The ability to perform more than one task at one time or keep track of many actions taking place.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. (Example: be able to read the atmosphere in a room, and stay aware if money concerns are expressed).
Biology – Knowledge of animal organisms, their tissues, cells, functions, behaviors, interdependencies, and interactions with each other and the environment
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one. Ability to assess situations and complete tasks without getting anyone injured. (Example: Understand and address money or rehabilitation concerns early, knowing priorities and without judging the clients).
Technology- Knowledge of basic computer functions and communication operating systems like phones or walkie-talkie radios.
Qualifications: In order to be eligible for the Dog House Technician position, applicants must adhere to the following:
Must work effectively and efficiently in a fast-paced and high stress environment
Must have a high school degree
Veterinary technician certification is preferred along with an Associate’s or comparable degree related to veterinary technician education
At least 6 months of experience is preferred (job shadowing and internships are acceptable)
Pass a drug screen test
Pass a criminal background check
Be able to, on occasion of need, lift at least forty pounds of weight
Reports to: Veterinarians, Groomers, Trainer and Management Team
Works most closely with: All other Dog House technicians, groomers, dog trainer, veterinarians, and staff members.
Equipment commonly utilized: Telephones, computers, walkie-talkie radios and general animal care equipment used to monitor health regarding temperature, pulse, heart rate and so forth.
Working condition considerations: On feet walking and standing 90% of working time, noisy working conditions, high pressure situations; requires bending, stooping, and lifting, crawling on the floor, and physical resistance.
Common hazards: Animal-related hazards such as bites, scratches, zoonotic illness transmission, and working with sharp objects, chemical exposure and radiation exposure.